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EVENT INFORMATION
View the itinerary on the page here!
Eastenderz takes place on the Spanish island of Tenerife. The weekender will be hosted across multiple venues in Tenerife South, in the surrounding areas of Playa Las Americas, Costa Adeje, and Los Cristianos.
The main events will run on the 24th, 25th and 26th, April 2026.
If you book a package through us, you'll check-in on the 24th, and check out on the 27th.
There will be a pre-party on Thursday 23rd April.
Book a Comfort or Elevate package and get exclusive access to Thursday’s Pre-Party.
To attend the Thursday pre-party, you’ll need to book an extra night.
Everyone in the group needs to be 18+ on the first day of the event (24 April 2026)
No under 18s will be allowed entry or will receive a refund if they have booked a ticket.
At evening events bags must not be larger than W21cm x H30cm x D8cm (A4 Size)
Full details on event rules, bag policy, and banned items will be released nearer the time.
No, food or drink will not be allowed into the events. There will be food available at some venues and a wide range of drinks available to purchase inside all of the venues.
Food and drink at the events are not included.
We reserve the right to confiscate any items you are selling without our approval.
Professional cameras (with interchangeable lenses) without an approved photo pass are not permitted.
Please see T&C's for more info.
You may be searched at the entrance to all events. Any items which may reasonably be considered for use in an illegal or offensive manner, or which may cause danger or disruption to any person at the event, will be confiscated.
Any illicit drugs (including legal highs), illegal substances or weapons found, will be confiscated. You may be ejected from the event and it may lead to an arrest. The dealing in or use of illegal drugs is not condoned by Eastenderz.
Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities within the venues may be searched at any time.
Please allow plenty of time to get into the event, for event entry procedures, wristband/ticket checks, and searches.
Weekend Tickets and Packages give you access to all the main events, but not to any extras including boat parties, after parties or shuttles which are sold at an additional cost and will be available closer to the event.
There will be a pre-party on Thursday, 23rd April - book a Comfort or Elevate package and get exclusive access to Thursday’s Pre-Party.
To attend the Thursday pre-party, you’ll need to book an extra night.
LOCATION & LOCAL INFO
Tenerife is the largest of Spain’s Canary Islands, located off the coast of West Africa. It is known for it's beautiful beaches and vibrant nightlife.
The climate in Tenerife is Sub-Tropical. Known as the Island of Eternal Spring for its year round good weather. The weather in the south is generally hot & dry.
We still recommend bringing layers to avoid feeling cold when leaving the events
The official currency in Tenerife is the Euro. You can obtain Euros easily at the bank, post office, airport, or any official bureau de change. However please bare in mind that many places are now cashless so be sure to bring a card that works overseas.
The official Language in Tenerife is Spanish, but many locals have a great level of English.
Tenerife is in the same time zone as the UK.
You must be 18 to drink alcohol in Tenerife.
Accommodation
Some hoteliers may request a pre-authorisation of your credit card or a refundable deposit payment upon checking in. Please ensure you familiarise yourself with the ‘house rules’ to avoid any fines or penalties.
We are unable to modify accommodation bookings once you have checked-in.
If you have a problem with your room once in resort, please visit the hotel front desk to assist you.
The standard dates included in our Packages are the 24th, 25th, and 26th of April 2026, with check-out on the 27th April.
The standard check-in time is from 3pm, and the standard check-out time is 11am.
You can also speak with the hotel front desk regarding the check-out time, once in resort.
You can add nights on to your booking after you have initially booked by reaching out to hello@eastenderztenerife.com
A maximum of 7 nights can be booked on our packages.
Your hotel will be allocated at least 8 weeks before the event. All hotels are selected for convenience and proximity to our key event locations, in areas including Los Cristianos, Playa de las Américas, Costa Adeje, Playa Paraíso.
TRAVEL
Flights are not part of the packages, you will need to book your own flights to Tenerife.
You should fly into Tenerife South Airport (TFS).
Airport transfers aren't included but there are transport options available at the airport to suit everyone:
Public Transport - You can jump on a bus operated by TITSA, the island's public transportation company.
Ride-sharing apps - such as Uber, Bolt, Cabify, although these are all relatively new to Tenerife so you might find it easier and cheaper to get a Taxi.
Taxis - you'll find a designated taxi rank outside the terminal building where you can easily catch a taxi. The taxi service at TFS operates 24/7, so regardless of your arrival time, you should be able to find a taxi available.
Airport Shuttle Services, or Private Car Rentals could perhaps suit your needs better, which you will need to book independently.
Shuttles are not included in the cost, but will be available at a later date. More details coming soon.
Packages
We offer 3 package types to suit your travel and festival experience: Essential, Comfort, and Elevate.
Each package includes a weekend festival ticket and 3 nights of accommodation for your group from April 24th to 27th. The event itself is on April 24th, 25th and 26th.
ESSENTIAL
3 nights accommodation
Weekend event ticket
Priority access to exclusive add-ons
COMFORT
3 nights accommodation
Weekend event ticket
Priority access to exclusive add-ons
Access to Thursday's Welcome Party (Thursday must be booked as an extra night)
ELEVATE
3 nights accommodation
Weekend event ticket
Priority access to exclusive add-ons
Access to Thursday's Welcome Party (Thursday must be booked as an extra night)
Please Note: Flights and airport transfers are not included. You'll need to arrange these separately.
Extras Coming Soon: Exclusive add-ons (like boat parties) and shuttle bus passes will be available to book closer to the experience start date.
Package holders get priority booking access.
We’ve got you covered with our packages. Choose from Essential, Comfort, or Elevate tiers based on your preferred hotel star rating.
- Essential is a minimum 2-star hotel - For those who appreciate simplicity and want to keep it cheap.
- Comfort is a minimum 3-star - For those looking for a little bit more comfort during their stay. Comfort packages gain exclusive access to Thursday's Pre-Party.
- Elevate is a minimum 4-star - For those looking to elevate their stay. Elevate packages gain exclusive access to Thursday's pre-party, alongside the main events.
Should you wish to add nights on to your booking after you have initially booked you can do so by reaching out to hello@eastenderztenerife.com.
A maximum of 7 nights can be booked.
There will be a pre-party on Thursday 23rd April.
Book a Comfort or Elevate package and get exclusive access to Thursday's Pre-Party.
To attend the Thursday pre-party, you'll need to book an extra night.
TICKETS, WRISTBANDS & ID
You will receive an electronic ticket nearer the time of departure, usually around 7 days before the event.
The ticket will also be available to download in the lead booker's account by logging into, https://www.eastenderztenerife.com/log-in. You can print it or bring it on your smartphone.
*Please ensure ALL GUEST DETAILS are filled on the tickets to be able to receive/download these.
The ticket will also be available to download in 'Your Account'. You can print it or bring it on your smartphone.
You may not sell your package booking for profit or commercial gain. If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else. You can do this by emailing us at hello@eastenderztenerife.com. Please visit the booking terms & conditions for the requirements this is subject to and to view any administrative costs associated with this change.
Tickets and packages on third party websites are not valid or genuine. To ensure you are buying a genuine package please follow the links on this website.
More information on wristband exchange will be provided in the lead up to the event.
Wristbands will only be issued once. Broken or lost wristbands cannot be replaced so please look after them. A valid wristband, on your wrist, is required for entry to any event.
Please bring your e-ticket, and valid government issued photo identification. You may be refused entry if you fail to produce the relevant documents for entry.
You must be 18 years or older and the name on your ID must match the name on your ticket
Photographic, government issued, forms of identification such as a passport or driving licence are acceptable.
You will receive an electronic ticket nearer the time of departure, usually around 7 days before the event.
The ticket will also be available to download in the lead booker's account by logging into, https://www.eastenderztenerife.com/log-in. You can print it or bring it on your smartphone.
*Please ensure ALL GUEST DETAILS are filled on the tickets to be able to receive and download tickets.
BOOKING PROCESS & PAYMENTS
Yes, you can choose to buy a weekend ticket only.
Payment plan options will be available, allowing you to split the cost equally on a monthly basis - with the first payment made at the time of booking. Ticket-only bookings will have an additional 12% fee added at check-out.
You can book up to 6 tickets per account.
You must be at least 18 years of age to book and travel on one of our experiences.
In order to book this experience, you will need to create an account during the booking process.
The lead booker is the person who makes the booking and is the first named passenger on the booking.
Only one person can be the lead booker, they will sign up for the experience on behalf of the whole group.
The lead booker is responsible for the booking, therefore all changes to the booking will have to be confirmed by the lead booker.
Yes, there is a 10-minute timer to complete your booking. Once you select your package, you’ll have 10 minutes to finish checkout. If the timer runs out, your cart will reset and you’ll need to start the booking again.
To ensure you get the package you want, make sure you complete the booking as soon as you can as there is high demand!
You can book for up to 4 people.
We will need to know the names of everyone in your group at the time of booking. You will be asked to enter these when you make your booking online.
*All guest details need to be added in before the event to be issued E-tickets.
Packages are available for 1-4 people. For the best deals, book 2, 3, or 4 person packages and share a room with your friends. Larger groups (above 4 people) will need to book separately.
All packages are designed to be enjoyed by groups. Although there are no specific promotions or discounts offered for large groups, you can take advantage of the best deals by making sure that the total number of travellers matches the full occupancy of the rooms you are choosing.
Deposit Plan: Secure your spot with a deposit starting from 50% of the total amount. The remaining balance is due 60 days before travel.
Split Monthly Payment Plan: Pay £99 per person upfront, with the balance split into monthly payments. Final payments are due on or before 19th February 2026. The payment schedule will be agreed upon at the time of booking.
Pay In Full: Pay the full amount at the time of booking.
No, the payment plan is fixed and the schedule must be agreed by you at the time of booking in order to proceed with the booking.
We do not offer split payments. If you are paying in full at the time of booking or if a payment plan is set up, payments will be made using the lead booker's card details. Payment plan customers do have the facility to update their card details by logging into their account.
If you have booked a payment plan and we have your card saved, you can update your payment details by logging into your account https://www.eastenderztenerife.com/log-in.
It is your responsibility to ensure that the payment card details remain valid and up to date. If you need to change your payment card details you must do this before payment of the next instalment becomes due.
If a Payment Plan has been set up, we will automatically take payment of the instalment on each payment date within the Payment Plan. It is your responsibility to ensure payments do not fail.
If we are unable to charge your card, due to your card being expired, insufficient funds or it has been declined by the bank, don’t panic! We’ll attempt to take the payment again in seven days, giving you time to fix the issue or update your payment method. Please be aware, if the same payment fails 3 times, then your booking is at risk of being cancelled.
Balance payments must be made as per the terms on your payment plan or deposit plan, or paid in full at the time of booking (whichever is applicable). Failure to make your payments on time may put your booking at risk of being cancelled.
Yes, there is a 12% booking fee on the Weekend Tickets and 8% on packages.
Check with your bank in the first instance, as they will be able to advise of the reason why your transaction has declined.
The issue may be because of the rollout of 3D Secure across all financial institutions, which is causing some technical difficulties for customers shopping online. To alleviate this, always ensure that your bank has your most up to date contact details, so you can verify the transaction.
If you are still experiencing difficulties with payment please contact: hello@eastenderztenerife.com
Once you've created your account you can log back into https://www.eastenderztenerife.com/log-in to view what you've purchased, make a payment, and download your tickets, when they are available.
Please follow the 'Forgot Password' link on the log-in page.
If you believe that any details on your booking confirmation (or any other document) are wrong you must advise us immediately.
Please contact us on hello@eastenderztenerife.com
Changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies within ten days of us sending the document to you.
Please check your junk / spam folder. If you still haven't received this please contact the team by emailing hello@eastenderztenerife.com
SPECIAL ASSISTANCE & ACCESSIBILITY
Whilst we are not a specialist disabled experience company, we are committed to making our experiences widely accessible, regardless of ability or disability.
We firstly ask you to carefully consider whether you are physically and mentally able to travel and enjoy the experience. Please then provide us with full details of your requirements before you make your booking. We can then advise you as to the suitability of your chosen travel arrangements.
Where we can, we will make reasonable adjustments to the operation of our experiences to facilitate the requirements of disabled travellers, such as booking ground floor accommodation or adapted rooms if available.
Please speak to our team by emailing hello@eastenderztenerife.com
AMENDMENTS & CANCELLATIONS
We will do all in our power to ensure the experience goes ahead as planned. In the unfortunate event that we have to make any alterations to the experience, we will adhere to the Package Travel Regulations regarding cancellations, and changes. Please read the booking terms & conditions for full details.
You will be able to book some additional nights at the time of booking the package. You can book a maximum of 7 nights.
You will also be able to get back in touch later to add additional nights, subject to hotel availability. You can do this by contacting us directly via email hello@eastenderztenerife.com
We will do our best to help if you want to make a change, but we can't guarantee we will be able to meet your request. For this reason, please check you are happy with the details of your booking before placing the order. If you have confirmed your booking on a payment plan, then the payment plan will need to be paid off in order for us to make any changes to your booking. We may still have other options that can help. If you wish to change any part of your booking after you have received your booking confirmation, the lead passenger must inform us via an email to hello@eastenderztenerife.com
Please check the booking terms & conditions to view any admin costs associated with this change.
You may replace a traveller who can no longer attend. You can do this by emailing us at hello@eastenderztenerife.com. Please visit the booking terms & conditions for the requirements this is subject to, and to view any admin costs associated with this change.
*Our deadline to request name changes is the 24th February 2026.
If you or any other member of your party decides to cancel your confirmed booking the lead passenger must notify us by emailing hello@eastenderztenerife.com. Please visit the booking terms & conditions to view the full requirements associated with cancellations and any associated cancellation costs.
TRAVEL INSURANCE, VISAS & TENERIFE ENTRY REQUIREMENTS
Yes, all passengers must take out suitable insurance to cover their booking. We can't accept responsibility for any loss or damage that you or anyone travelling on your booking suffers if the individual isn't adequately insured. With all insurance policies, terms and conditions apply, so make sure you've got the right policy for you.
It's important that you check the most accurate and up-to-date entry requirement information for Tenerife. It is your responsibility to check and fulfil the entry, passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. UK passport holders please visit Entry requirements - Spain travel advice - GOV.UK (www.gov.uk).
Yes. Please check your passport is valid for travel, and renew your passport if you do not have enough time left on it. It is your responsibility to check and fulfil the entry, passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. UK passport holders please visit Entry requirements - Spain travel advice - GOV.UK (www.gov.uk).
It's important that you check the most accurate and up-to-date entry requirement information for Tenerife. It is your responsibility to check and fulfil the entry, passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. UK passport holders please visit Entry requirements - Spain travel advice - GOV.UK (www.gov.uk).
CONTACT US
We make every effort to ensure that your Package experience arrangements run smoothly, so it is important to us that we are given the opportunity to resolve any issues that you may encounter during your experience. This means addressing any issues immediately and carefully so they do not affect the rest of your trip.
If you do have a problem during your experience, please immediately inform the hotel front desk or event staff (depending on location) who will endeavour to put things right. If your complaint is not resolved locally, please contact us using the emergency contact numbers provided within your travel documents, so that the problem can be resolved quickly. If the problem cannot be resolved and you wish to complain further, you must email your complaint to us at hello@eastenderztenerife.com within 28 days of the end of your stay. Please make sure to provide your booking reference and all other relevant information. Please visit the booking terms and conditions for full details.
Please contact us at hello@eastenderztenerife.com and our Customer Relations team will be happy to help.
HEALTH & SAFETY
All accidents, illness, and injuries must be immediately reported to the hotel front desk or event staff (depending on location). You must also notify us within 12 weeks of the end of your stay, by emailing hello@eastenderztenerife.com. Please make sure to provide your booking reference, full details of the incident, and all other relevant information such as medical reports.
During the events there will be security, and staff on duty. At the hotel there will be hotel staff on duty. For any emergencies, locate a member of staff, who will be able to assist or locate the correct assistance. If a serious or life-threatening crime is being committed, please contact a member of staff or police officer immediately. If, in the unlikely event you cannot find someone, please call 112 (the Spanish Emergency Number).