WRISTBAND COLLECTION

You can collect your weekender wristband at multiple points across the weekend:

• Friday (Magma Opening Party) 🕒 14:30 – 20:00
• Saturday (Hard Rock Hotel) 🕒 13:00 – 18:00
• Sunday (Papagayo) 🕒 21:00 – 01:00

WRISTBAND RULES

• Wristbands will be placed on the wrist of the named ticket holder only.

• Wristbands for those who are not present will not be given out.

• Wristbands must be worn for event entry.

• Lost/broken wristbands will not be replaced.

• Wristbands will not be given to anyone under the age of 18.

If you have any issues with your wristbands throughout the weekend - please speak to a member of staff who will be present at each event.

LOCATIONS

• Friday Opening Party: Magma

• Saturday Pool Party: Hard Rock Hotel (The Beach)

• Sunday Closing Party: Papagayo

WHAT TO BRING

• Your E-ticket

• A valid government-issued ID

DAY TICKETS

Day ticket holders do NOT need to collect their wristband in advance.If you’ve purchased a ticket for a specific day (e.g. Saturday), you can collect your wristband on that day at the event. 

GUEST SERVICES

At each event, you will find a dedicated Guest Services / Box Office area.

This hub is available for all attendees, where our team will be on hand to assist with:

• Event schedules & set times

• Maps & directions

• Lost property

• Basic first aid supplies

• General questions & support throughout the event

OPENING TIMES & LOCATIONS

• Thursday - Monkey Beach Club 🕒 22:30 - 03:00

• Friday - Magma Terrace 🕒 14:00 - 22:00

• Saturday - Hard Rock Hotel 🕒 12:30 - 20:00

• Sunday - Papagayo 🕒 20:30 - 03:00

GOOD TO KNOW

• Guest Services is your go-to point for any issues or queries across the weekend.

• If you lose anything, report it here as soon as possible.

• If you feel unwell or need assistance, staff will be able to direct you to the appropriate support quickly

If you need assistance outside of this, please call +44 330 808 5624.

VIP INFORMATION 

Magma Stage Access

• Head to Entry -> follow signs for VIP Entry -> exchange VIP ticket for wristband

Magma VIP Seated Tables

• Head to Entry -> Follow signs for VIP / Guest Services -> Check in with our Guest Services & VIP Hospitality team

Hardrock VIP Add-Ons 

• Head to Entry -> Follow signs for VIP / Guest Services -> Check in with our Guest Services & VIP Hospitality team

Papagayo VIP Add-Ons 

• Head to Entry -> Follow signs for VIP / Guest Services -> Check in with our Guest Services & VIP Hospitality team

Tickets will be issued 7 days prior to the event via email to the lead booker and via digital download on the lead bookers account: https://www.eastenderztenerife.com/log-in

You can either print your tickets or save paper by using the PDF on your phone.

Note: Your tickets will not be available if there is an outstanding balance on your account or if any information is missing on your booking (Guest Names, DOB’s etc).

ENTRY CONDITIONS

• Your e-ticket and a physical valid government issued ID such as a driving licence or ID card is required on entry to all events.
• Photos and photocopies are not accepted.
• You will be searched at the entrance to all events (prohibited items listed on the next page)
• Please allow plenty of time to get into the event, for event entry procedures, wristband / ticket checks, and searches.
• You may be asked to show your ID at any time within the events. You must be 18 or over and will be denied entry or ejected from the festival if not. In this instance, no refund is owed.

LAST ENTRY

• Last entry time varies per venue, please see the itinerary details above. You will be denied entry after these times, in these instances no refund is owed.
• The following page details the prohibited items at all events. If found with these items you may be denied entry and have your wristband removed. Where the item is illegal, you may be handed to authorities.
• Please note the Eastenderz Tenerife security team reserves the right to remove persons from any event.

• Soft drinks and food
• Alcohol
• Camping equipment or camping on site (this includes windbreakers)
• Bags bigger than A4 ( W21cm x H30cm x D8cm (A4 Size) at evening events
• No chairs or umbrellas
• Two-way radios
• Aerosols or sprays
• Air Horns and megaphones
• Animals
• Any item which may cause offence, danger or disruption to another person
• Barbecues or camping stoves
• Bikes
• Campfires or fire-pits
• Drones or any other remote flying device
• Face coverings / masks
• Flag poles or banners
• Fireworks, flares, candles or pyrotechnics, inc. Chinese paper lanterns
• Gas bottles
• Gazebos
• Generators
• Glass of any kind (this includes perfume / aftershave)
• Goods for unauthorised trading
• Illegal substances
• Legal highs & new psychoactive substances
• Nitrous oxide and associated equipment (balloons, CO2 dispensers etc.)
• Portable laser equipment and pens
• Marker pens
• Potential harmful fluids
• Large professional cameras, film or video equipment. Small video & photography equipment is accepted.
• Sound systems (this includes portable bluetooth speakers)
• Unofficial high visibility tabards or jackets
• Weapons of any kind or any items that could reasonably be considered for use as a weapon
• Scooters or bicycles are not allowed inside the event venues
• Any other items which may reasonably be considered for use in an illegal or offensive manner, or which may cause danger or disruption to any person at the event.
• Inflatables

*Items are subject to change at the discretion of security

If any of the above items are found on entry or within the events, the following may take place:

• Confiscation
• Refusal of entry
• Removal of festival wristband
• Asked to leave or evicted
• Reported to the police

SAFETY & WELFARE

Tenerife is a safe and friendly place, but please take care of yourself & your friends as you would back home. Be travel aware and stick with your mates!

WHILE YOU ARE AT THE EVENTS

Always keep your valuables in a safe place, if you have to carry your passport or other valuables with you, keep them in a safe place (for example, in a zipped inside pocket).

Keep some spare cash separate from the rest of your money and credit cards.

Stay with your friends, look out for each other and avoid walking back to your accommodation on your own.

Laws can be different in other countries. Please check your country’s Spanish embassy website for further information. UK & Irish passport holders please see - Foreign Travel Advice Spain or Ireland Overseas Travel Advice Spain.

Stay hydrated and wear suncream, seeking shade at regular intervals during the day.

After sunset, if the air feels cool, keep warm using layers.

IN AN EMERGENCY

Alert any member of staff if you or a friend are feeling unwell. There will be medically trained staff, and welfare located at the venues.

If a serious or life-threatening crime is being committed, please contact a member of staff or police officer immediately.

If, in the unlikely event you cannot find someone, please call 112 (the local Emergency Number).

EMBASSY INFORMATION

The British Consulate can provide assistance 24/7 on the following telephone number: 0034 928 262 508

Support for British Nationals abroad

Emergency Travel Documents

EMERGENCY SERVICES DIAL 112

STAY WITH YOUR FRIENDS, LOOK AFTER EACH OTHER.

Keep an Eye on Your Drink: Never leave your drink unattended, even for a moment. If you need to step away, ask a friend to watch it for you.

Stick Together: Enjoy the festival with friends and look out for each other. If someone seems overly intoxicated or unwell, help them to a safe place and seek assistance from festival staff.

Trust Your Instincts: If something doesn't seem right with your drink or if you start feeling strange after consuming it, don't hesitate to seek help immediately.

Report Any Concerns: If you suspect drink spiking or witness suspicious behaviour, don't hesitate to report it to festival staff or security.

ILLEGAL & ILLICIT DRUGS

We continue to remind guests that there is no safe way to take drugs, which are prohibited at the event. As a reminder, anyone caught with prohibited items will not be allowed entrance to the event, and their ticket will be voided. Anyone feeling unwell should contact a member of staff immediately.

Harm-reduction organisation The Loop publishes alerts about substances they have found in circulation and regularly find that the contents, strength or effects may be substantially different to what was expected. The way it looks is no indication of what it contains. Their advice to those who, despite the measures we take, still choose to take drugs includes “Start Slow Stay Low, reducing dose reduces risk.”

We remind you the possession of drugs is illegal in Tenerife and strictly prohibited at Eastenderz Tenerife.

PERSONAL BELONGINGS AND LOST PROPERTY

We recommend you don’t bring anything too valuable with you, and keep personal belongings locked away at all times just to be safe. Some of the hotels will have safes in the rooms to store valuables.If you lose anything on-site please visit the venue staff, or get in touch directly with our customer relations team at hello@eastenderztenerife.com.

TRAVEL INFORMATION

✈️ AIRPORT

Tenerife South Airport (TFS) is the main entry point for the event.

Flights and airport transfers are not included in your package, but getting around Tenerife is straightforward.

• TFS is serviced by all major UK airports, with daily flights from Newcastle, Manchester, and Liverpool

• Inter-island travel is also available, including flights from Lanzarote and regular ferry services

🧭 PLANNING AHEAD

It is your responsibility to check and fulfil all entry, passport, visa, health, and immigration requirements for your trip.

We strongly recommend reviewing official UK government travel guidance, including:

• Festival travel checklists

• Travel-aware safety advice

🛂 DOCUMENTATION & VISAS

Before travelling, ensure:

• Your passport:

  • Was issued less than 10 years before your departure date

  • Has at least 6 months validity from your date of arrival

• If your passport is lost or stolen, you will need to apply for an emergency travel document to return to the UK or Ireland.
• Visa requirements vary by nationality. Most EU travellers do not require a visa for short stays—check requirements based on your country of residence.

🛡️ TRAVEL INSURANCE

You should have comprehensive travel insurance that covers:

• Trip cancellations

• Medical emergencies

• Lost or stolen belongings

• For up-to-date health advice and any recommended vaccinations, refer to official travel health guidance for the Canary Islands.

📍 LOCAL INFORMATION

• Currency: Euro (EUR)

  • Cards are widely accepted and will be the only payment method at events

  • It’s still useful to carry some cash for small expenses

• Language: Spanish (English widely spoken in tourist areas)

• Weather:

  • Warm climate year-round

  • High UV levels — bring sun protection

  • Evenings can be cooler — bring layers

• Time Zone:

  • Western European Time (WET)

  • Same time as the UK & Ireland (not +1 hour)

• Emergency Number:

  • Dial 112 for ambulance, fire, or police

🚖 ARRIVING IN TENERIFE

Once you land, there are several ways to reach your accommodation:

Taxis

• Available directly outside arrivals

• Always use licensed taxis

Rental Cars

• Multiple providers operate at TFS

• Ideal if you want flexibility to explore the island

Public Buses

Operated by TITSA, Tenerife’s public bus network is reliable and affordable.

Key routes from the airport:

• 111 - Los Cristianos / Costa Adeje

• 343 - airport connections

• 450 - Playa de las Américas

Ride-Sharing Apps

Services like Uber and Cabify are available for easy transport.

Private Transfers

Pre-book a private transfer for a smooth arrival experience—your driver will meet you at the airport and take you directly to your accommodation.

🚗 TRAVELLING BY CAR

• There is no parking available at event venues

• Do not drive under the influence

• Plan your journeys in advance and look out for each other

Monkey Beach Club

Address: Monkey Beach Club, -Av. Rafael Puig Lluvina, 3, 38660 Costa Adeje

Times: 22:30-03:30

Last Entry: 00:00

Magma

Address: Magma -Avda. Los Pueblos, s/n, 38660 Costa Adeje

Times: 14:30-23:00

Last Entry: 20:00

Hard Rock Pool Party

IMPORTANT: Access to the pool party is through the entrance to The Beach at Hard Rock Hotel. There is no access via the main hotel unless you are a guest at the hotel.

Address: Av. Adeje 300, 38678 Adeje, Santa Cruz de Tenerife, Spain

Times: 13:00-20:00

Last Entry: 17:00

Papagayo

Address: Av. Rafael Puig Lluvina, 2, 38660 Playa de la Américas

Times: 21:00- 04:00

Last Entry: 00:00

Boat Party

Address: Freebird Catamaran -Local 227B, Puerto Colon, 38670 Cosa Adeje

Times: 14:00-17:00

Last Entry: 13:30

Shuttles:

Z1: Los Cristianos https://maps.app.goo.gl/9UJfZzCZ3ngk3trX9

Z2: Playa de Las Américas https://maps.app.goo.gl/oJVrrjccw2c7fu6g7

Z3: GF Gran Costa Adeje https://maps.app.goo.gl/F4Knsyu9EQQZLFT26